Check out the services offered by PHS Brasil technical support and our differences in relation to our competitors.
Technical support plays a vital role in ensuring customer satisfaction and resolving issues related to technology products and services. In this article, we will explore a variety of services that PHS Brasil technical support offers to our customers, highlighting its importance in the world of technology. Check out our latest post talking about "The Vital Role of IT Support: Understanding its Importance and Functioning in Companies" (CLICKING HERE) .
PHS Brasil aims to provide, maintain and support computer network management in a preventive/corrective manner, as described below:
ENVIRONMENT PREPARATION
Creation of an action plan based on the current situation of the network, correcting and improving problems found;
Opening unlimited technical calls to solve problems line data and tasks through remote access;
No technical hour charge for remote assistance;
Maximum time to start handling requests made through the call software: 2 hours;
Package with 8 hours of monthly in-person technical visits to solve problems that cannot be resolved remotely;
Contact channels through proprietary software for opening, monitoring and closing technical calls, as well as email, telephone, WhatsApp, chat and website;
Continuous inventory of network hardware and software;
Logical installation of peripherals such as printers, scanners, among others;
Installation and configuration of software for corporate use;
Creation and monitoring of server file backup routines;
Active monitoring of all equipment security mechanisms (Antivirus, Spyware, firewall) as well as free disk space, hardware, among others;
Server monitoring: We detect power outages, internet outages and network downtime problems within 2 minutes, initiating an immediate response;
We manage the company's emails together with the provider;
Blocking inappropriate websites;- Minor hardware repairs, such as changing fonts, memory, HD (parts not included);
IT support with Microsoft and Linux certified technicians;
Technical Office in a strategic location, with quick access for our team to all regions of São Paulo;
Technical Support Services offered by PHS Brasil:
1. 24/7 UNINTERRUPT NETWORK MONITORING.
2. AUTOMATED HOURLY INVENTORY.
3. PREVENTIVE NETWORK MONITORING BY ARTIFICIAL INTELLIGENCE.
25% of your network problems will be resolved instantly after being identified, with total agility and assertiveness, without human intervention.
4. IN-PERSON SERVICE WITH PACKAGE OF HOURS AT NO ADDITIONAL COST.
5. RESPONSE TIME VIA SLA. THE MOST AGILE ON THE MARKET.
6. UNLIMITED REMOTE SUPPORT.
7. PROCESSES FOR COMPLETE INVENTORY. COMPLETE ORGANIZATION.
8. PROJECT TEAM TO PLAN AND EXECUTE TECHNOLOGY SOLUTIONS FOR YOUR COMPANY WITH INNOVATIVE METHODOLOGY.