CRM and WhatsApp: what are the advantages of integrating these tools?
Posted: Sun Dec 22, 2024 8:51 am
A good relationship with customers is one of the main points for achieving success as a brand. One of the most used channels for contacting consumers is WhatsApp.
According to OpinionBox's survey, WhatsApp in Brazil 2022 , 80% of Brazilians use the app to communicate with brands and companies. Of these, 56% use it to buy products and services.
According to the survey, 54% of respondents have already contracted services via WhatsApp more than once and 51% have purchased a product .
With this behavior in mind, Salesforce recently announced a partnership with the messaging app to simplify integration between the tools and facilitate communication between brands and their consumers.
Read also: Salesforce and WhatsApp announce partnership to facilitate omnichannel journeys
This partnership can bring several advantages that companies have never thought of. It is not code number of philippines something exclusive to Salesforce, but integrating a CRM with your business's WhatsApp can boost your results.
Advantages of integration
But after all, what benefits can the integration between WhatsApp and CRM bring to your business? We have listed the main ones below:
Lead capture made easy
By adding a button that takes potential customers to WhatsApp on the lead page, it makes capturing leads easier. In addition to facilitating contact, it helps with recording information, helping the sales team.
Faster response times
With information coming quickly and being stored in just one place, an opportunity is created for a more comprehensive view of the possibilities, allowing you to increasingly offer the right product and increase your sales.
Organized customer registration
The need to have good contact with your consumer also requires the organization of the information collected, which is why CRM integration is essential. CRM, together with WhatsApp, structures and standardizes the storage of information obtained in the registration, optimizing the generation of reports and providing more support to the sales team.
How about retiring the spreadsheet once and for all and making your journey with CRM easier? Learn more by clicking here!
Improved customer service
This messaging app is one of the fastest ways to keep in touch with your customers, being one of the best customer service and support strategies, also ensuring their quality.
Increased sales Automated processes give teams more opportunities to focus on activities that lead to successful processes and sales. Good productivity can lead to higher revenue.
Chatbots can be of great help in customer service, bringing engagement, service delivery and automation with 24/7 availability, promoting scalability in the best way!
WhatsApp is one of the most used applications by Brazilians, bringing fundamental importance to communication and customer relationships. Its integration with CRM promises to be very beneficial for your business! How about talking to our MATH CRM experts ?
According to OpinionBox's survey, WhatsApp in Brazil 2022 , 80% of Brazilians use the app to communicate with brands and companies. Of these, 56% use it to buy products and services.
According to the survey, 54% of respondents have already contracted services via WhatsApp more than once and 51% have purchased a product .
With this behavior in mind, Salesforce recently announced a partnership with the messaging app to simplify integration between the tools and facilitate communication between brands and their consumers.
Read also: Salesforce and WhatsApp announce partnership to facilitate omnichannel journeys
This partnership can bring several advantages that companies have never thought of. It is not code number of philippines something exclusive to Salesforce, but integrating a CRM with your business's WhatsApp can boost your results.
Advantages of integration
But after all, what benefits can the integration between WhatsApp and CRM bring to your business? We have listed the main ones below:
Lead capture made easy
By adding a button that takes potential customers to WhatsApp on the lead page, it makes capturing leads easier. In addition to facilitating contact, it helps with recording information, helping the sales team.
Faster response times
With information coming quickly and being stored in just one place, an opportunity is created for a more comprehensive view of the possibilities, allowing you to increasingly offer the right product and increase your sales.
Organized customer registration
The need to have good contact with your consumer also requires the organization of the information collected, which is why CRM integration is essential. CRM, together with WhatsApp, structures and standardizes the storage of information obtained in the registration, optimizing the generation of reports and providing more support to the sales team.
How about retiring the spreadsheet once and for all and making your journey with CRM easier? Learn more by clicking here!
Improved customer service
This messaging app is one of the fastest ways to keep in touch with your customers, being one of the best customer service and support strategies, also ensuring their quality.
Increased sales Automated processes give teams more opportunities to focus on activities that lead to successful processes and sales. Good productivity can lead to higher revenue.
Chatbots can be of great help in customer service, bringing engagement, service delivery and automation with 24/7 availability, promoting scalability in the best way!
WhatsApp is one of the most used applications by Brazilians, bringing fundamental importance to communication and customer relationships. Its integration with CRM promises to be very beneficial for your business! How about talking to our MATH CRM experts ?