Definiție : The percentage of customers who stop using your product or service over a given period

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Definition : Measures of how users interact with your content, such as email open rates, click-through rates, website visits, and social media interactions.
Importanţă : Engagement metrics provide insight into how effectively your content resonates with your audience and drives interaction.
How to track : Use analytics tools to track metrics like email engagement (open rates, click-through rates), website engagement (page views, time spent on site), and social media engagement (likes, shares, comments).
Dropout rate:
Importanţă : A high bounce rate may indicate issues kazakhstan mobile database
with customer satisfaction or product fit, while a low bounce rate suggests successful retention efforts.
How to track : Monitor churn rate by analyzing subscription cancellations, customer feedback, and usage patterns in CRM and customer support systems.
Net Promoter Score (NPS):
Definiție : a metric that measures customer loyalty and satisfaction by asking how likely they are to recommend your product or service to others.
Importance: NPS provides a snapshot of customer satisfaction and can highlight areas for improvement.
How to track : Conduct regular NPS surveys and analyze responses to gauge customer sentiment.
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