Choose the actions that the robot will perform, and then perform the configurations and tests on the chatbot.
However, we must keep in mind what steps you must follow for everything to work correctly.
Initial context: the message sent by the bot at the beginning of the conversation.
Example: if the customer sendcs “good morning” the country code philippines list chatbot sends the available options.
Persistent context: a functionality capable of repeating specific actions.
Example: return to the menu or complete an action.
Contingency context: correct the message sent by the customer.
Example: if the menu options go from 1 to 5 and the user enters 6, the robot sends an error message.
Menu context: Here you include the following sequences after receiving a message.
Example: if option 1 was selected, the menu context will be:
Speak to an attendant.
Check outstanding debts.
Request a quote.
Issue a second copy of the invoice.
Return to main menu.
After choosing option 1 you will have thousands of options.
Dead context : as the name suggests, the idea is to stop the digisac robot. After all, after this step the customer will receive assistance from one of the responsible people.
Example: if the user selects option 5 and after that the attendant performs the service, we can set the context to dead. Because that will be the chatbot's last action.
Perform these steps for your chatbot to work properly.
As previously mentioned, you can create a system that suits your reality, and if you find it necessary, we can build it as you wish.
You can configure both contexts in a video call with our training team, so you can ask questions while you do it. Just click here to find out more.