What would be a bad experience?
Posted: Sun Dec 22, 2024 8:29 am
Extra tip: the more attentive you are to these channels, the faster you will be able to resolve complaints and even share positive feedback.
At digisac you gather all this information in one place, this way you can respond and direct it to the responsible teams.
Now that we understand the actions that increase satisfaction, we need to know what makes an experience bad.
It may seem “obvious”, but it is important to remember.
When the number of net promoter score detractors is high, stop and russian whatsapp number start implementing these actions we talked about here.
Ignoring customer needs;
Not offering personalized service;
Leave aside metrics analysis;
If you forget to carry out after-sales actions;
Not investing in multichannel service;
Leave team preparation aside;
Not considering the customer's time;
With all this information you will have excellent results when noticing the positive impacts of customer experience.
Are you looking for a complete multichannel platform to increase customer satisfaction? Contact us via WhatsApp (14) 3281-1338 .
November 24th is the most famous sales week of the year, and throughout this article we will show you how to serve your customers with quality and sell a lot this Black Friday .
For those who didn't know yet, know that Black Friday originated in the United States and in 2022 generated more than R$6.1 billion for the Brazilian market according to research by Locaweb .
Over the years, many entrepreneurs take advantage of this time to build customer loyalty and triple sales. However, some end up not being able to meet demand or they can, but they do not offer personalized support to each person.
To change this reality, we will show you how to offer quality service and the main strategies to increase sales.
If you don't know Digisac yet , we are a multichannel digital PABX platform with available integrations, chatbot, message scheduling, and departments.
You can create campaigns for WhatsApp and SMS and manage multiple channels in one place.
With our support, you can make sales 24 hours a day via chatbot and never miss any opportunities to generate business, as all messages will be available in one place.
At digisac you gather all this information in one place, this way you can respond and direct it to the responsible teams.
Now that we understand the actions that increase satisfaction, we need to know what makes an experience bad.
It may seem “obvious”, but it is important to remember.
When the number of net promoter score detractors is high, stop and russian whatsapp number start implementing these actions we talked about here.
Ignoring customer needs;
Not offering personalized service;
Leave aside metrics analysis;
If you forget to carry out after-sales actions;
Not investing in multichannel service;
Leave team preparation aside;
Not considering the customer's time;
With all this information you will have excellent results when noticing the positive impacts of customer experience.
Are you looking for a complete multichannel platform to increase customer satisfaction? Contact us via WhatsApp (14) 3281-1338 .
November 24th is the most famous sales week of the year, and throughout this article we will show you how to serve your customers with quality and sell a lot this Black Friday .
For those who didn't know yet, know that Black Friday originated in the United States and in 2022 generated more than R$6.1 billion for the Brazilian market according to research by Locaweb .
Over the years, many entrepreneurs take advantage of this time to build customer loyalty and triple sales. However, some end up not being able to meet demand or they can, but they do not offer personalized support to each person.
To change this reality, we will show you how to offer quality service and the main strategies to increase sales.
If you don't know Digisac yet , we are a multichannel digital PABX platform with available integrations, chatbot, message scheduling, and departments.
You can create campaigns for WhatsApp and SMS and manage multiple channels in one place.
With our support, you can make sales 24 hours a day via chatbot and never miss any opportunities to generate business, as all messages will be available in one place.