Response Management is one of the new products launched by Salesforce Product department. This response management was created for public healthcare institutions, public sector agencies and private sector companies in order to have manual contact - tracking the critical parts of the tool. This type of tools presents a fusion between the public and private sectors and public healthcare organizations as they collaborate together for a common good.
Contact tracing
One of the most notable features of Work.com is the contact tracing capability. As you'll see in the demo video below, the logic behind the contact tracing program is that Salesforce sees this feature as somewhat similar to how you would pursue or manage a customer relationship. The difference? Instead of focusing on a customer purchasing a product or service, we focus on protecting public health as the system allows us to track people and their interactions with others; knowing if they have been with anyone exposed to the virus.
Salesforce Work.com
Why should you learn about Salesforce's contact tracing technology? In New York, the hotspot of the pandemic in the United States, a contract has been signed with Salesforce to launch a municipal testing and contact tracing campaign using its core technology. Salesforce will open the call center and deploy the case management and CRM platforms on June 1, 2020. The state of Rhode Island has also partnered with Salesforce to expand its contact tracing. According to Governor Gina Raimondo, "Efficient and reliable contact tracing is essential to getting everyone back to work."
Shift management and planning
Another of the great challenges we face within this “new normal” is the process of maintaining safe distances and this is something we must take into account when we think about returning to the office. *Here I have removed the end of the paragraph.
You can now manage your employees' shifts efficiently: you can decide which employees need certain projects or which shifts are a priority. There is an automation tool that streamlines scheduling, helping japan phone number data you take the guesswork out of deciding who comes in and at what time.
If your building only allows one person to use the elevator at a time and you need to manage your employees’ arrival times, this is easy. Use one of Work.com’s shift management and scheduling tools to help you manage your employees’ schedules and availability. They will receive notifications on their phones and have their shifts verified right from their mobile devices. Then, the tool will schedule employee arrivals and voilà, you have a trusted ally in promoting workplace safety while respecting new physical distancing guidelines.
Volunteer and Grant Management
Finally, another feature that stands out is the volunteer and grant management feature that Salesforce created as a result of the need for volunteers in light of the pandemic. Its goal is to simplify connecting a volunteer with the right activity at the right time, as well as streamline the grant-making process and, of course, make organizations aware of the impact their philanthropic efforts have on the community.