Handle inquiries and complaints effectively

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Source: Feelunique
Make returns easier
Nearly 80% of customers claim they would buy more if they knew there was a free return option. While you may not always be able to offer completely free returns, try to be as generous as possible. Most importantly, make sure your returns process is simple and straightforward.

First, don’t hide your return policy on the page. Make it stand out and spell it out clearly. List the return address and terms in bold.

Make processing refunds quickly part of your focus. Whether bulgaria mobile database you have a dedicated department to handle these issues or you simply assign the task to your fulfillment team, make sure they can return customers' funds as quickly as possible.

If you sell products that are more likely to be returned, make easy returns a key feature on your website. You can also include a card with every order telling customers what to do if they're not happy with their purchase.

Amazon rewards the best, especially with their Prime Wardrobe feature. Offer the option to try on a few items and return items that don’t fit for free. If you receive a large number of returns, you won't have to pay for return shipping, and it will cut into your budget significantly.

However, make sure you provide your customers with as much information as possible. This will make them feel more confident and more likely to make their first purchase. The rest of your service should then focus on convincing them to stay.

Every business is likely to deal with complaints and inquiries, regardless of its operating status. That’s why your customer service team is a critical element in helping you increase brand advocates or decrease first-time visitor conversion rates.