WhatsApp marketing campaign example

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Previously, the single service form of online customer service and direct contact with customers has been replaced by an omnichannel customer service system. In the era of e-commerce, the interaction between sellers and customers has become particularly important. Sellers build good relationships with customers while analyzing customer preferences and consumption trends to address customer service issues and maintain good customer relationships.

Communication system Launch marketing campaigns to get more chinese overseas australia data information while promoting products. In the domestic e-commerce environment, one-stop service has become quite mature, and domestic platforms attach great importance to interaction with consumers, not only providing after-sales service through real-time communication, but also allowing sellers to provide service in advance. Dedicated customer service personnel, such as sales proposals based on consumer needs and the operation of domestic e-commerce equipment, have become the consensus of all for many years. The business value of customer experience is being reevaluated Consumers in the Internet era have long been accustomed to the convenience brought by smartphones and applications, and expect to be able to communicate with brands through their preferred messaging channels anytime and anywhere.


According to a Forrester survey, 86% of consumers are willing to pay more for a good customer experience. And among the top drivers of customer experience, customer service ranks second only to the quality of the actual product or service. The field of cross-border e-commerce is completely different. For reasons such as preventing fraudulent orders and protecting buyer privacy, early Amazon sellers only used e-mail to communicate with consumers.