No customer support tool is perfect

[AsaduzzamanFoysal]

This way you get the benefits of a phone call without the extra baggage.

Reasons to use live chat include:

Real-time operation - Live chat allows users to belarus phone number list ask questions and receive feedback from real people in real-time.
Ease of use — Live chat is easy to manage for both customers and support agents. Support agents can handle multiple conversations. Customers can use this support channel on the go, unlike phone or email.
Personalization — Live chat allows users to speak one-on-one with real live chat agents. Chat agents can build rapport and promote your brand values.
Live chat agent struggles
For all the merits and praise of live chat, there are also disadvantages.

Here are some of the difficulties that agents and businesses face when using live chat software.

Demanding schedules.
Customers expect a response to their inquiries within an acceptable timeframe, depending on the platform in question.

For social media,Spit out the company.shares that 79% of customers expect a response within 24 hours. On the other hand,Comm100found that the average response time for live chat in 2021 was 36 seconds. Therefore, users expect decent brands to respond to them on live chat in less than a minute.

You need to make sure you have enough live chat support agents to respond 24/7, which is difficult if you are a small business with limited resources.

Heavy workload