From the social to the professional aspect, we know that billing is a complex issue, as well as extremely delicate to deal with.
If your concern is to prevent the team from being invasive, it will be necessary to invest in developing collection techniques.
When it comes to this type of strategy, you need to start from the basics: but after all, how can your team go beyond ready-made messages?
4 tips on how to collect debts in times of crisis
Canned messages: how to avoid them?
According to data released by Serasa in August 2021, in the Default Map, the average debt of the defaulting population can be calculated at R$3,934.38.
This amount is well above the minimum wage currently paid in Brazil.
Data collected in June this year recorded that around 62.5 million people were considered debtors.
In this context, how to deal with the issue?
There are many factors that can lead to this debt vietnam whatsapp data situation, such as unemployment, lack of planning, lack of financial education, delayed salaries, economic crises...
In a context of social, health and economic crisis, these combined factors tend to affect people's mental health, which naturally makes people more impatient and stressed.
You must already be realizing where we want to go, right?
This excess of crises and irritations obviously impacts the way consumers react to call center professionals and financial institutions.