Have you ever thought about how much time your agents spend just dialing numbers?
Have you ever thought about the stress your customers go through because you don't offer unified communication and they have to start a new service on each platform? Have you thought about the time spent on each of these services?
Have you ever thought about how much money you waste on these issues that already have a solution?
Yes! There is a solution and that is what we are going to talk about in today's text.
Want to know more about autodialers , omnichannel strategies and how they can impact the sales of your health and/or dental plans? Then keep reading!
WHAT IS AN AUTOMATIC DIALER? HOW CAN IT IMPACT SALES?
The autodialer is an intelligent tool that loads your operation's thailand whatsapp data contact list and makes calls automatically, without the need for human intervention. In short, it works like this: the software identifies when the ongoing call is about to end and automatically starts new dialing so that when the current call ends, a new one starts without the attendant having to dial a new number.
It is an excellent solution for companies that work with a high demand for service, such as the sales sector, as it increases the productivity of agents, improves service, allows for analysis of results, boosts sales and contributes to cost reduction. Have you ever thought about how many health plans you could offer per day with just this small hack in your operation?
WHAT IS OMNICHANNEL? HOW CAN IT IMPACT SALES?
Omnichannel is a service strategy that consists of integrating different communication channels, allowing customers to have a unified service experience, being able to move from one channel to another without losing information (example: the customer can start the service online and complete the sale over the phone without needing to request new service, what they started online simply continues on another communication platform).
The perfect combo for offering automated customer service is OMNICHANNEL + BOTS , because bots allow you to offer immediate, quality customer service 24 hours a day, 7 days a week. In addition, they relieve the pressure on call center support, since they only include a human attendant when strictly necessary. And the most interesting thing is that they can be implemented on all platforms, whether by voice or text.
Omnichannel service is almost mandatory for all companies that want to offer the best customer experience. If yours isn't offering it, someone else is, and they're certainly attracting more customers than you are; after all, satisfied customers buy more, right? Have you ever thought about how many customers you've lost, how many plans you've failed to sell because you didn't offer the minimum to your customers, which would be easy service?