This tactic also allows e-commerce businesses
Posted: Wed Jan 22, 2025 8:57 am
Customer feedback for your e-commerce
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Another example is Derma E, an e-commerce site for skincare. They send a flyer with their product. On that flyer is a QR code printed for a discount. After opening the package, the customer can scan the code, leave a review, and redeem the code on their next purchase. These QR codes are easy to create – just use any of these best QR code generators.
Customer Feedback for Your eCommerce Business
source
Because brands can easily track QR and coupon albania phone number list codes, they can also analyze how well the strategy is working. More often than not, customers are likely to leave positive reviews.
Encourage repeat purchases
Build a loyal customer base
Increasecustomer lifetime value
Increase your income
2. Monitor mentions on social media
Research shows that1 out of 3 customersdiscover new brands and e-commerce products on social media. Quite naturally, they also use social media to talk about these brands.
Both positive and negative reviews spread like wildfire on platforms like Twitter, Instagram, and Facebook.
In fact, in accordance withHiver's study, 18% of respondents said they would take their concerns to social media after a negative customer service experience. To get customer feedback from these platforms, you need social listening tools to help you track brand mentions in real time.
source
Another example is Derma E, an e-commerce site for skincare. They send a flyer with their product. On that flyer is a QR code printed for a discount. After opening the package, the customer can scan the code, leave a review, and redeem the code on their next purchase. These QR codes are easy to create – just use any of these best QR code generators.
Customer Feedback for Your eCommerce Business
source
Because brands can easily track QR and coupon albania phone number list codes, they can also analyze how well the strategy is working. More often than not, customers are likely to leave positive reviews.
Encourage repeat purchases
Build a loyal customer base
Increasecustomer lifetime value
Increase your income
2. Monitor mentions on social media
Research shows that1 out of 3 customersdiscover new brands and e-commerce products on social media. Quite naturally, they also use social media to talk about these brands.
Both positive and negative reviews spread like wildfire on platforms like Twitter, Instagram, and Facebook.
In fact, in accordance withHiver's study, 18% of respondents said they would take their concerns to social media after a negative customer service experience. To get customer feedback from these platforms, you need social listening tools to help you track brand mentions in real time.