Need an example of this customer service trend in action?
Posted: Wed Jan 22, 2025 4:47 am
Peer-to-peer knowledge sharing reduces the need for repetitive questions
Online communities are available 24/7
Crowdsourcing is highly effective for generating comprehensive, belize b2b leads diverse answers not always possible through standard support channels
Active online communities foster a sense of belonging and improve customer engagement
Inspire your customers to use community and peer forums by creating an engaging, user-friendly online platform where customers can easily access information, ask questions and interact. Make sure to implement user-friendly navigation, a search functionality and clear organization of topics to encourage participation.
Check out Sprout’s Arboretum. It’s a virtual community designed to help social and marketing professionals connect, share knowledge and advance their careers.
The Arboretum is Sprout's virtual community designed to help social and marketing professionals connect, share knowledge and advance their careers.
Help your team adapt to shifting customer service trends
Customer service trends move fast, but they’re always grounded with the same goal— finding out what your customers need and giving them the right solution as fast as possible.
The part that changes year by year is the where and the how.
A decade ago, customer service on social media was barely a concept. Today, social media is its own customer service channel. Platforms like Facebook have even implemented dedicated customer support features, leaving brands to find the middle ground between marketing and customer support.
Help your team adapt to changing customer service trends with this social media customer service training deck. In it, you’ll find tips for delivering brand-friendly customer service across key social networks, instructions on when and how to escalate inquiries and crisis management procedures.
Online communities are available 24/7
Crowdsourcing is highly effective for generating comprehensive, belize b2b leads diverse answers not always possible through standard support channels
Active online communities foster a sense of belonging and improve customer engagement
Inspire your customers to use community and peer forums by creating an engaging, user-friendly online platform where customers can easily access information, ask questions and interact. Make sure to implement user-friendly navigation, a search functionality and clear organization of topics to encourage participation.
Check out Sprout’s Arboretum. It’s a virtual community designed to help social and marketing professionals connect, share knowledge and advance their careers.
The Arboretum is Sprout's virtual community designed to help social and marketing professionals connect, share knowledge and advance their careers.
Help your team adapt to shifting customer service trends
Customer service trends move fast, but they’re always grounded with the same goal— finding out what your customers need and giving them the right solution as fast as possible.
The part that changes year by year is the where and the how.
A decade ago, customer service on social media was barely a concept. Today, social media is its own customer service channel. Platforms like Facebook have even implemented dedicated customer support features, leaving brands to find the middle ground between marketing and customer support.
Help your team adapt to changing customer service trends with this social media customer service training deck. In it, you’ll find tips for delivering brand-friendly customer service across key social networks, instructions on when and how to escalate inquiries and crisis management procedures.