Group interview
Posted: Tue Jan 21, 2025 4:53 am
This method is designed specifically for those companies that are looking for employees of the right category. In a group, you can always notice and highlight people with high motivation, deep knowledge and adequate reaction. The method works best when the interviewer has good experience and the ability to manage a group of people.
Group interview
Source: shutterstock.com
Streaming interview
These are standard individual loan database interviews, but planned based on real data on applicants' arrival. If one out of five people comes, then five meetings should be scheduled for this time. Then it will be easier to choose from a larger number of those who come.
But it is difficult to cope with such a task alone; you will need the help of a second person who will answer calls, meet those who come, explain how to get to the place, etc.
Instead of aimlessly waiting for people who agreed to an interview but never showed up, you will save your own time. A good way if you want to find an employee yourself.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153328
Difficulties in selecting candidates
Firstly, there are not many candidates suitable for sales positions. And managers are no exception. There is a constant demand for such employees, as many companies need them.
According to statistics, there are three vacancies for every resume, so sales specialists can go to interviews at different companies and choose the one that seems most attractive.
But the same statistics show that 50% of companies offering jobs are not suitable in terms of their parameters, and 80% of candidates are not such good specialists. But the balance is still in favor of potential employees.
Secondly, for a not very high salary, high results are expected from a customer service manager. Often, the employer already has a ready client base, and he believes that he pays enough for what he considers to be an easy job: to maintain existing turnover at the level.
It is believed that the volume of work for an active sales specialist is greater, since he has to look for and attract new customers, travel to sites and conduct telephone negotiations. And a manager who maintains contacts with existing clients does not have to waste time on trips and calls, he works quietly in the office, so there is no reason to pay him more. But still, the shortage of available good specialists when selecting a manager forces us to take into account the cost and requests of clients.
Read also!
"Lead generation - what is it? Basic methods and how to manage them"
Read more
4 stages of training a customer service manager
As soon as a new employee is hired, he needs to be trained. Otherwise, he will work the way he was used to at his old job. And if you teach him the work methods accepted in the company, he may decide that he is being picked on. In order to independently perform the duties of a customer service manager, a new specialist goes through four stages of training
Introduction to work, getting to know the company
The first couple of days, the employee gets acquainted with the new place of work. He studies information about the company, about the policy being implemented, gets acquainted with colleagues. The system administrator tells the newcomer about all the computer programs that he will have to work with. Most often, this is the Microsoft Office package, the 1C program, the CRM system installed at this enterprise.
Additionally, it is reported on which local disks publicly available information is stored, how to use this or that office equipment. The manager passes on data about clients to the new employee, talks about the nearest tasks that need to be solved.
Obtaining information about the subject of sales, familiarization with the company's product. Formation of a customer base
An employee spends a few more days studying the company's products or services in detail. Then he immediately gets down to his duties and starts building a customer base. Otherwise, the sad experience of one company in the telecommunications sector may be repeated. There, employees were given 10 days to train.
Only after that did they start working, starting with cold calls. And at the very first stage, many failed and were forced to leave. Some could not withstand the psychological stress, others simply did not know how to conduct telephone negotiations. It turns out that the funds for training were wasted.
Group interview
Source: shutterstock.com
Streaming interview
These are standard individual loan database interviews, but planned based on real data on applicants' arrival. If one out of five people comes, then five meetings should be scheduled for this time. Then it will be easier to choose from a larger number of those who come.
But it is difficult to cope with such a task alone; you will need the help of a second person who will answer calls, meet those who come, explain how to get to the place, etc.
Instead of aimlessly waiting for people who agreed to an interview but never showed up, you will save your own time. A good way if you want to find an employee yourself.
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153328
Difficulties in selecting candidates
Firstly, there are not many candidates suitable for sales positions. And managers are no exception. There is a constant demand for such employees, as many companies need them.
According to statistics, there are three vacancies for every resume, so sales specialists can go to interviews at different companies and choose the one that seems most attractive.
But the same statistics show that 50% of companies offering jobs are not suitable in terms of their parameters, and 80% of candidates are not such good specialists. But the balance is still in favor of potential employees.
Secondly, for a not very high salary, high results are expected from a customer service manager. Often, the employer already has a ready client base, and he believes that he pays enough for what he considers to be an easy job: to maintain existing turnover at the level.
It is believed that the volume of work for an active sales specialist is greater, since he has to look for and attract new customers, travel to sites and conduct telephone negotiations. And a manager who maintains contacts with existing clients does not have to waste time on trips and calls, he works quietly in the office, so there is no reason to pay him more. But still, the shortage of available good specialists when selecting a manager forces us to take into account the cost and requests of clients.
Read also!
"Lead generation - what is it? Basic methods and how to manage them"
Read more
4 stages of training a customer service manager
As soon as a new employee is hired, he needs to be trained. Otherwise, he will work the way he was used to at his old job. And if you teach him the work methods accepted in the company, he may decide that he is being picked on. In order to independently perform the duties of a customer service manager, a new specialist goes through four stages of training
Introduction to work, getting to know the company
The first couple of days, the employee gets acquainted with the new place of work. He studies information about the company, about the policy being implemented, gets acquainted with colleagues. The system administrator tells the newcomer about all the computer programs that he will have to work with. Most often, this is the Microsoft Office package, the 1C program, the CRM system installed at this enterprise.
Additionally, it is reported on which local disks publicly available information is stored, how to use this or that office equipment. The manager passes on data about clients to the new employee, talks about the nearest tasks that need to be solved.
Obtaining information about the subject of sales, familiarization with the company's product. Formation of a customer base
An employee spends a few more days studying the company's products or services in detail. Then he immediately gets down to his duties and starts building a customer base. Otherwise, the sad experience of one company in the telecommunications sector may be repeated. There, employees were given 10 days to train.
Only after that did they start working, starting with cold calls. And at the very first stage, many failed and were forced to leave. Some could not withstand the psychological stress, others simply did not know how to conduct telephone negotiations. It turns out that the funds for training were wasted.