The customer relationship management system accumulates the main indicators, but it is worth thinking about how to calculate the sales manager's KPI. Manually - it is not very convenient even with a small number of employees, to say nothing of situations when the company has hundreds of employees. The most logical way out of the situation is to use automatic services for calculation in practice. Here are the most common ones:
"1C: Management by Objectives and KPI"
This program not only calculates KPIs of managers and departments, but also exercises control over current tasks, distributes bonus amounts, and much more. "1C: Management by Objectives and KPIs" also uses data from other programs (MS Excel, MS Access, Microsoft SQL Server, Oracle Essbase), collecting all the indicators together.
SalesapCRM
This CRM system accumulates moj database the data that will help it calculate KPI. It collects information from mailboxes, catches the necessary in telephone conversations. SalesapCRM evaluates the work of managers in a rating system, taking into account the time that they actively worked. In addition, the system can predict data on the company's profit, taking into account the current state of affairs.
SalesapCRM
KPI MONITOR
The program performs an accurate analysis of corporate information, studies a large amount of data, checks with ERP, CRM, SCM, ABS, accounting programs. KPI MONITOR is suitable for an organization that requires not superficial processing of information, but data collection at a deep level. For this, the program is able to analyze a large amount of data.
As a result, you can get a kind of dossier on the company's employees with all the performance indicators of interest. Such a system is quite expensive, so not every company is ready to work with it. The cost is calculated individually, everything depends on the amount of information specified.
ELMA KPI
This service allows an organization to select the KPIs that need to be monitored. The collection path is also selected independently (joint work with the CRM system, manual input, etc.). All information is provided in the form of diagrams or tables after all data is processed. After that, the service generates efficiency matrices for each employee, everything is individual. You can work both in the free version and in any of the two paid ones.
The purpose of implementing KPI for a sales manager in the daily work of the company should be clear to both management and employees. Full awareness of the need to calculate key performance indicators will help the company develop.