In essence, business process automation can be set up in absolutely any business, but the scale and depth of actions will be different for each company.
First of all, it is necessary to identify the processes that most need automation tools, calculate the time that employees spend on their implementation. The ratio of these factors will provide an understanding: whether the selected elements need software management tools or not.
For small and medium-sized businesses, a basic set of options will be quite sufficient, which will allow you to avoid significant costs for creating personal solutions. Cloud services usually offer a trial period, which allows you to understand whether there is a need to use the full set of features.
For example, a manager receives 15 requests daily. It takes 4 hours to process them, and only after that can the employee begin drafting documents, communicating with contractors, and other tasks.
A month later, the number of customer requests increased to 60 per day. Even a full working day is not always enough to process them all, not to mention performing other tasks. In this situation, you can go two ways: expand the staff and hire a second employee or implement a CRM system that can process requests automatically. If the flow of requests continues to grow, it is better to use both of these options.
Large enterprises most often automate not individual tasks, but all business processes as a whole. The costs involved can be quite significant, but this allows for a significant increase in the efficiency of management and control.
Such automation tools are stockholder database developed individually for each customer and require a thorough analysis of the entire business model. It is possible to refuse to improve the activity, but this will significantly slow down the expansion of the company.
Let us dwell separately on a number of situations in which automation does not make practical sense.
the company is in its infancy;
there are no new counterparties, all relationships are conducted with a stable base of partners;
the enterprise turnover does not exceed 1 million rubles per month;
business processes are subject to frequent changes and do not have a clear algorithm;
the costs of implementing business process automation significantly exceed the potential benefits.
Case: VT-metall
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