Categories are generally divided into five types:
acquisition – attraction;
activation – activation;
engagement – involvement;
retention – retention;
monetization - monetization.
We can say that these categories are dentist data package presented as a complete life cycle for the user. But some of them can intersect with each other many times. We will explain to you in detail each stage of the product metric life cycle according to the list:
Acquisition metrics are attraction indicators . This includes new subscribers and customers. And they start counting them after the first stage of sales. With the help of this type of data, it is easy to understand which channel works, which does not, and which of them brings more profit to the company.
Activation metrics – these are activation indicators . Here it is worth taking into account the initiation time and its coefficient. After analyzing this data, it will be possible to determine how well your strategy works and how quickly you manage to lead a person along the path from purchase to the so-called moment of enlightenment. At this moment, the consumer understands how valuable the product is in his hands.
Engagement metrics – engagement indicators. Here they count how often the audience and the product are touched, how many features you use, how much loyal, active audience you have. This often includes editing a profile or sharing songs. Daily increase in the number of users is very important for scaling any company. But here it is important to take into account that the counting must be done correctly.
Product Metrics Categories
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Retention metrics – retention indicators. Here they track the number of users who returned to the product, the number of free/budget ads and their conversion, retention and churn rates. But you need to understand that it is not so important how quickly buyers join you if they also actively leave.
Monetization metrics – monetization indicators. This category looks at profit factors, namely average revenue, net interest retention, and monthly recurring revenue. With their help, you can understand whether the company is effectively converting user interest into its own funds.
Each category tracks specific metrics and provides different data to companies, all of which are very important.
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Product Metrics Pyramid
Different aspects of product metrics can serve as examples of interest: how satisfied is the user, what is the revenue, profit, conversion, number of users joining, time of use of the product.
A unique concept was developed that works within the framework of product management. This is the so-called pyramid, with the help of which it is possible to define key product metrics and options for their use for assessing quality and productivity. This scheme does not have a clear structure, because its structure may depend on what the organization's goals are, what the value of the products is, and other indicators. In fact, it is somewhat reminiscent of the well-known Maslow's pyramid. And it works on the same principle: if you want to reach the top point, start from the first step.
Marketing Metrics Level
Here it is determined how the channels work, how successful or unsuccessful the advertising integrations are. And all this can be calculated using the site's product metrics, which are called CTR (Click Through Rate) - the clickability indicator, that is, the ratio of the number of clicks on the ad and the number of its impressions. It is measured in percentages.
Marketing Metrics Level
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Another type is CPA (Cost Per Action). Literally, this means "cost per action". It sets a certain price for a click, transition, call or any other target event. Marketers help to compile such metrics. And here there may not be a number of products that relate, for example, to technical, internal or corporate ones.