When talking on the phone, be aware that you are having a conversation with the other person, not reading from a script. The purpose is to draw out their needs and issues and to increase their trust, so be sure to respond skillfully to what they say while responding accordingly.
If necessary, practice role-playing within your team, dividing austria phone number resource them into the roles of prospects and representatives, so that you can respond flexibly to different situations.
It's also important to communicate at your own pace - matching your pace and tone to your prospect will make them feel comfortable and at ease.
Ask a Question
In order to draw out their needs and issues, instead of asking "Is there anything you need?", hypothesize about the issues they may need and ask questions based on that. Asking specific questions, such as "You've just launched a new business division, and are you having trouble finding an information sharing tool?", will make it easier for the other person to talk.
Not persistent