What is the purpose of knowing SLA?
Posted: Sun Jan 19, 2025 3:50 am
Creating an SLA is useful because it allows you to clearly, detailed and written down the responsibilities that the company and the client must fulfill for the relationship to be successful.
This way, expectations are realistic and greater confidence is created in the quality of the service. In addition, putting it in writing increases engagement .
In the event of a problem, the client can demand compliance with the guidelines of the agreement and the company must provide what is within its possibilities (as provided in the SLA). In other words, with a well-prepared SLA and transparent clauses, the company is also protected from misunderstandings or erroneous expectations.
SLA Example
what-is-sla
Want to learn about some examples of service level agreements? Keep reading!
1. SLA of the National Cybersecurity Institute
This example serves as a model for any type of industry. It can be north korea business email list used by adapting names, response times and penalties for rapid localization and replacement.
sla-in-the-company
Source: National Cybersecurity Institute
2. Servytec SLA
This is an example of a service-based SLA. It starts by explaining everything about the service in general and then goes into detail by product. It also makes it clear from the start that the same agreement is used for all of its customers.
The document details what the company will do in the event of non-compliance with the service and establishes the contact channels that the client must use to claim compensation and to follow up on their reports of damages or malfunctions in the operation.
sla-in-the-company
Source: Servytec
Conclusions
For an SLA to be effective, it must be a detailed record of what the company can and should do for its customers. Therefore, it is necessary to carefully analyze what is needed to meet it.
Using a service level agreement, whatever its type, improves the service provided by reducing the time it takes to resolve incidents and facilitates communication, since the service provider knows the customer's expectations.
Furthermore, since it is a mutual agreement, it avoids disputes by having things clear and in writing. SLAs allow you to measure compliance with agreements objectively and discover aspects that need improvement.
This is where we end with the information about “SLA: What is it for and How to Create One for Your Company?” We hope it has been useful to you. Remember that at GenWords we are experts in digital marketing and consulting.” Contact us for more information and follow us on social media so you don’t miss out on any news. In addition, you can leave us a comment to let us know your opinion on this particular topic.
This way, expectations are realistic and greater confidence is created in the quality of the service. In addition, putting it in writing increases engagement .
In the event of a problem, the client can demand compliance with the guidelines of the agreement and the company must provide what is within its possibilities (as provided in the SLA). In other words, with a well-prepared SLA and transparent clauses, the company is also protected from misunderstandings or erroneous expectations.
SLA Example
what-is-sla
Want to learn about some examples of service level agreements? Keep reading!
1. SLA of the National Cybersecurity Institute
This example serves as a model for any type of industry. It can be north korea business email list used by adapting names, response times and penalties for rapid localization and replacement.
sla-in-the-company
Source: National Cybersecurity Institute
2. Servytec SLA
This is an example of a service-based SLA. It starts by explaining everything about the service in general and then goes into detail by product. It also makes it clear from the start that the same agreement is used for all of its customers.
The document details what the company will do in the event of non-compliance with the service and establishes the contact channels that the client must use to claim compensation and to follow up on their reports of damages or malfunctions in the operation.
sla-in-the-company
Source: Servytec
Conclusions
For an SLA to be effective, it must be a detailed record of what the company can and should do for its customers. Therefore, it is necessary to carefully analyze what is needed to meet it.
Using a service level agreement, whatever its type, improves the service provided by reducing the time it takes to resolve incidents and facilitates communication, since the service provider knows the customer's expectations.
Furthermore, since it is a mutual agreement, it avoids disputes by having things clear and in writing. SLAs allow you to measure compliance with agreements objectively and discover aspects that need improvement.
This is where we end with the information about “SLA: What is it for and How to Create One for Your Company?” We hope it has been useful to you. Remember that at GenWords we are experts in digital marketing and consulting.” Contact us for more information and follow us on social media so you don’t miss out on any news. In addition, you can leave us a comment to let us know your opinion on this particular topic.