They reflect the basic behavioral principles, as well as the way of thinking of employees, in particular the ways of gaining knowledge and helping clients. If the value goal of the company is to make the dream house available to everyone, then employees will help to realize it through constant training in the intricacies of repair. Only in this situation will they be able to pass on their knowledge to clients for consultations on the choice of goods, thereby helping to create the dream house.
Values-means are instrumental
Source: shutterstock.com
A company also has external and internal values - an enterprise can choose a different combination of principles to communicate to both employees and clients.
For example, an organization turkey phone data may name teamwork as its top value for consumers, but its corporate culture will welcome independent goal achievement. Such contradictions can cause problems.
If a specialist is unable to resolve a client's issue independently, internal corporate values may act as a barrier to seeking help from colleagues. As a result, the problem is not resolved in a timely manner, and the responsibility to the consumer falls on the entire team.
Case: VT-metall
Find out how we reduced the cost of attracting an application by 13 times for a metalworking company in Moscow
Find out how
4 Basic Values of Any Company
Every company has its own unique set of organizational values. Most often, they are represented by the following groups:
Attitude towards company employees
These are principles that describe the foundations of teamwork, as well as personal relationships between employees. This is the support represented by mutual assistance, support, care or openness.
Building relationships with clients
This category includes a number of corporate values that describe interaction with clients and partners, as well as their importance for the entire company. The category of social values includes cooperation, customer focus, and responsiveness.
The degree of expertise of the company as a competitive advantage
This category reflects a number of key differences between the company and other businesses on the market, as well as central operating principles. For example, the speed of work, its quality and innovation, as well as responsibility.
Ethical Values Group