The integration of artificial intelligence (AI) into business processes is no longer new, but the evolution towards independent AI agents is one of the strong trends to transform the corporate landscape in 2025.
More than just helping with daily tasks, they also have the ability to make decisions, execute actions and manage processes autonomously. The result is greater efficiency and productivity for companies.
According to Gartner , by 2028, 15% of daily decisions at work will be made autonomously by AI agents, an exponential growth compared to 2024, since, currently, this number is practically non-existent.
But this story should start to advance as early as 2025, which is why AI agents are among the strong trends for next year. And that is the subject we want to delve into in this article.
Do you know how these agents work and what impacts uk email list they can have on your business? If you want to know more, then continue reading here.
What are artificial intelligence agents?
First of all, we need to explain what this technology is: AI agents are independent systems that use artificial intelligence to perform specific tasks with a high degree of independence.
It works like this: they combine machine learning, natural language processing and automation capabilities for actions that previously depended on human intervention.
Unlike traditional AI tools that turn off ongoing supervision or commands, AI agents are designed to plan, decide, and act according to goals set by the user or organization.
For example, by simply answering questions in a chatbot, an AI agent can monitor performance metrics and make decisions to improve outcomes.
What are the main trends for 2025?
By 2025, the evolution of independent AI agents within companies should focus on expanding their autonomy, efficiency and integration into business processes.
AI agents will increasingly need to be able to operate without direct human supervision, making decisions and performing complex tasks.
To better illustrate, we have listed four of the main uses of AI agents that are expected to advance in the coming year:
Increased adoption in business processes: Companies will need to increase their use of AI agents to manage critical operations, such as supply chain, sales, and customer service. These agents predict demand, allocate resources, and adjust strategies based on real-time data.
Decision-making capabilities: AI agents will need to evolve further to make decisions based on predictive analytics and historical data. For example, an agent could automatically adjust product prices based on market changes or competitor data.
Multichannel engagement: AI agents are already being integrated into multiple channels, such as apps, emails, and messaging platforms, enabling a more seamless and personalized experience for users. This integration is expected to advance even further in the coming year.
Focus on customer experience: In customer service, AI agents will have to advance even further to offer instant responses, solve complex problems and even anticipate consumer needs, increasing satisfaction and loyalty.
In addition to these, there are a series of advances that should also be part of the evolution of AI agents in the coming years, such as operations management , with real-time delivery monitoring, predicting delays based on traffic conditions, for example; financial analysis , to monitor transactions, identify fraud and recommend personalized investment strategies; and marketing automation , to create personalized advertising campaigns, monitor their effectiveness in real time and adjust elements such as target audience and budget to maximize return.
What are the benefits of AI agents?
Moving away from theory and into practice, AI agents can offer a series of benefits within companies. Among them we can mention:
Operational efficiency : in the automation of routine and complex tasks, freeing up time for teams to focus on strategic activities.