Data: Business responses have a moderate
Posted: Thu Jan 02, 2025 8:45 am
30% found the review writing process too confusing, 26% thought businesses wouldn't care to read what was written, and 19% weren't directly asked to write a review. Successful business responses should: occur within a two-hour to two-day time frame to please most reviewers, address the complaint raised, avoid any kind of arguments, express gratitude for positive feedback, apologize for negative experiences, and be written with extra care as they have a moderate or extreme impact on 90% of customers.
A or extreme impact on 90% of customers bulk sms portugal . 60% of customers expect a response to their review in 2 days or less; 11% expect a response within 2 hours, 21% expect a response within 24 hours, 28% expect a response within 48 hours; 24% said they expect a response within a week. 54% of customers will definitely avoid a business that doesn’t solve their problem, 46% will definitely avoid a business whose owner argues with customers in a review, and 47% will definitely avoid a business whose owner doesn’t apologize in a response.
Only 40% of customers expect a thank you in response to a positive review. It’s about paying attention to the details in your content, from sentence structure to overall page structure and everything in between. In more layman’s terms, writing style is human-like and follows the rules of language. Writing is concise and easy to read. Writing uses semantically relevant keywords to contextualize the topic and removes unnecessary words.
A or extreme impact on 90% of customers bulk sms portugal . 60% of customers expect a response to their review in 2 days or less; 11% expect a response within 2 hours, 21% expect a response within 24 hours, 28% expect a response within 48 hours; 24% said they expect a response within a week. 54% of customers will definitely avoid a business that doesn’t solve their problem, 46% will definitely avoid a business whose owner argues with customers in a review, and 47% will definitely avoid a business whose owner doesn’t apologize in a response.
Only 40% of customers expect a thank you in response to a positive review. It’s about paying attention to the details in your content, from sentence structure to overall page structure and everything in between. In more layman’s terms, writing style is human-like and follows the rules of language. Writing is concise and easy to read. Writing uses semantically relevant keywords to contextualize the topic and removes unnecessary words.