Using modern tools
Posted: Thu Dec 26, 2024 9:49 am
Passteam offers a variety of marketing opportunities, including customer retention. Using an online questionnaire, you can collect guest data, build a customer base, and segment the collected data using RFM analysis.
Read more about RFM analysis in restaurants in our blog: A detailed guide to RFM analysis of guests in the restaurant industry
By using services like Passteam , you can interact with your guests on a deeper level: send personalized promotional offers, congratulate them on their birthday, etc. Your attention will not go unnoticed, and in this way you will remind them of yourself.
RFM analysis will also help to systematize information about customer preferences and their needs, which helps when changing the concept or specific small details.
4. Collecting feedback
It is necessary to know your guest and their opinion aboutqatar mobile phone number list your russia mobile phone number list establishment. Feedback is an important factor in the process of customer retention. You need to show that you listen to your customers, see what they like and what they don’t.
It is important and necessary to work with reviews: to understand what to strengthen in your establishment, what to correct and what to add.
Thank your guests for their feedback and if you find any shortcomings, try to correct them.
Not only is this an opportunity to show your customers that you matter, but it is also a great way to correct mistakes and grow your business. Moreover, people often look at reviews before visiting a place.
There are many ways to collect reviews. You can do it with surveys on the website, in a letter or in the restaurant itself. Passteam offers a more convenient way : you can set up a push notification so that the client immediately after visiting the restaurant receives a request to leave a review, and place the link for leaving a review on the back of the card.
Read more about RFM analysis in restaurants in our blog: A detailed guide to RFM analysis of guests in the restaurant industry
By using services like Passteam , you can interact with your guests on a deeper level: send personalized promotional offers, congratulate them on their birthday, etc. Your attention will not go unnoticed, and in this way you will remind them of yourself.
RFM analysis will also help to systematize information about customer preferences and their needs, which helps when changing the concept or specific small details.
4. Collecting feedback
It is necessary to know your guest and their opinion aboutqatar mobile phone number list your russia mobile phone number list establishment. Feedback is an important factor in the process of customer retention. You need to show that you listen to your customers, see what they like and what they don’t.
It is important and necessary to work with reviews: to understand what to strengthen in your establishment, what to correct and what to add.
Thank your guests for their feedback and if you find any shortcomings, try to correct them.
Not only is this an opportunity to show your customers that you matter, but it is also a great way to correct mistakes and grow your business. Moreover, people often look at reviews before visiting a place.
There are many ways to collect reviews. You can do it with surveys on the website, in a letter or in the restaurant itself. Passteam offers a more convenient way : you can set up a push notification so that the client immediately after visiting the restaurant receives a request to leave a review, and place the link for leaving a review on the back of the card.