TRACED Act (Telephone Robocall Abuse Criminal Enforcement and Deterrence Act - U.S.):
Purpose: Signed into law in 2019, this bipartisan act significantly strengthens the FCC's ability to combat robocalls and caller ID spoofing.
Key Provisions:
STIR/SHAKEN Implementation: Mandates voice service providers to implement STIR/SHAKEN technology (Secure Telephone Identity Revisited/Signature-based Handling of Asserted information dataset using toKENs) to authenticate and verify caller ID information. carriers to verify that the "phone number caller" ID is legitimate and hasn't been tampered with.
Increased Penalties: Increases potential civil penalties for robocall violations (up to $10,000 per call).
Collaboration: Encourages collaboration between government agencies (FCC, DOJ) and private industry to combat robocalls.
Robocall Blocking: Allows carriers to block more illegal robocalls by default.
International Efforts:
Similar legislation and regulatory initiatives exist in other countries, such as:
GDPR (Europe): While not specific to calls, GDPR's broad data privacy rules can impact how customer phone numbers are collected and used for marketing, including call campaigns.
Ofcom (UK): The UK's communications regulator, Ofcom, has powers to fine companies for making nuisance calls and for caller ID spoofing.
CRTC (Canada): The Canadian Radio-television and Telecommunications Commission regulates unsolicited telecommunications and has a national Do Not Call list.
The legal and regulatory landscape is a dynamic one, constantly adapting to the evolving tactics of malicious "phone number callers." While enforcement remains a challenge, particularly against overseas perpetrators, these frameworks provide crucial tools for regulators and avenues for recourse for affected consumers, underscoring the global commitment to restoring integrity to phone communication.
Page 6: The Business Perspective: Identifying the "Phone Number Caller" for Customer Service and Sales
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For businesses, particularly those with significant inbound call volumes, identifying the "phone number caller" is not merely about avoiding spam; it's a fundamental aspect of enhancing efficiency, improving customer experience, and even driving sales.
This aims to prevent spoofing by allowing receiving
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