Incident review
Posted: Mon Dec 23, 2024 9:31 am
A review is an analysis of an incident to identify what happened, determine whether an incident was managed appropriately, and to identify the causes of the incident and any subsequent learnings to apply to reduce the risk of future harm. Such reviews may be carried out by service providers (including the department) or external bodies.
Note that incident reviews are distinguished from hungary phone numbers incident investigations (above), which have a focus on determining whether there has been abuse or neglect of a client by a staff member or another client. In general, if an investigation has been carried out, there is no requirement for the service provider to undertake an incident review, so long as the investigation sufficiently covered any relevant issues of quality assurance and continuous improvement that would otherwise be considered by a review.
CIMS Stage 5: Analysis and learning
Analysis and learning includes monitoring and acting on trends identified through the analysis of client incident information to enhance the quality of service and supports to clients.
Reporting, investigating, reviewing and analysing incidents enables service providers to assess the way in which an incident has been managed, implement improvements, minimise risk and embed a continuous improvement approach which involves the client within service delivery. This, in turn, supports better client experience and outcomes.
If there are any disputes between the service provider and the departmental divisional office in regards to their obligations or interpretation of this guide, parties should make use of standard escalation and dispute resolution procedures as appropriate.
Note that incident reviews are distinguished from hungary phone numbers incident investigations (above), which have a focus on determining whether there has been abuse or neglect of a client by a staff member or another client. In general, if an investigation has been carried out, there is no requirement for the service provider to undertake an incident review, so long as the investigation sufficiently covered any relevant issues of quality assurance and continuous improvement that would otherwise be considered by a review.
CIMS Stage 5: Analysis and learning
Analysis and learning includes monitoring and acting on trends identified through the analysis of client incident information to enhance the quality of service and supports to clients.
Reporting, investigating, reviewing and analysing incidents enables service providers to assess the way in which an incident has been managed, implement improvements, minimise risk and embed a continuous improvement approach which involves the client within service delivery. This, in turn, supports better client experience and outcomes.
If there are any disputes between the service provider and the departmental divisional office in regards to their obligations or interpretation of this guide, parties should make use of standard escalation and dispute resolution procedures as appropriate.