3 ways to improve customer service with tags
Posted: Sun Feb 16, 2025 5:20 am
Tagging also helps improve responsiveness because teams can identify which inquiries require more attention and how to best delegate them. For example, a customer care team might create a tag for a frequently asked question that requires escalating to a tenured agent.
When it comes to customer service, speed instagram data matters. The 2025 Sprout Social Index™ shows nearly three-quarters of consumers expect a response from brands on social media within 24 hours or less. If you’re manually sorting and responding to every incoming message, you’re not likely to meet this expectation. And few things annoy customers more than feeling like their questions, frustrations and feedback are being ignored.
To address some of these pain points more effectively, many teams use software like Sprout that offers customer care functionality. These platforms are designed to help customer care teams manage and address inquiries. With tagging capabilities in social media management software, customer service agents can not only get to all those messages but maintain their customer responsiveness as the volume of inbound messages grows. Using an inbound tagging strategy, brands can strengthen and scale their social customer care efforts in three specific ways:
1. Prioritize the most important messages first
Not every customer message requires an immediate answer. While compliments are nice to acknowledge, replying to one is not nearly as important as responding to an angry customer who is threatening to cancel their subscription. Customer service teams can organize these types of messages by creating a dedicated category. For instance, with Sprout’s Tags, customer service agents can quickly categorize incoming messages by type and sentiment to better manage their replies.
When it comes to customer service, speed instagram data matters. The 2025 Sprout Social Index™ shows nearly three-quarters of consumers expect a response from brands on social media within 24 hours or less. If you’re manually sorting and responding to every incoming message, you’re not likely to meet this expectation. And few things annoy customers more than feeling like their questions, frustrations and feedback are being ignored.
To address some of these pain points more effectively, many teams use software like Sprout that offers customer care functionality. These platforms are designed to help customer care teams manage and address inquiries. With tagging capabilities in social media management software, customer service agents can not only get to all those messages but maintain their customer responsiveness as the volume of inbound messages grows. Using an inbound tagging strategy, brands can strengthen and scale their social customer care efforts in three specific ways:
1. Prioritize the most important messages first
Not every customer message requires an immediate answer. While compliments are nice to acknowledge, replying to one is not nearly as important as responding to an angry customer who is threatening to cancel their subscription. Customer service teams can organize these types of messages by creating a dedicated category. For instance, with Sprout’s Tags, customer service agents can quickly categorize incoming messages by type and sentiment to better manage their replies.