Customer Satisfaction

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Research shows that 5 out of the top 9 factors driving customer satisfaction are related to logistics. Conveying information about the whereabouts of the shipment, including its departure and arrival timings, plays a crucial role in ensuring a good customer experience. As more and more businesses provide this information to enhance customer satisfaction, they look forward to this data. Withholding this information can cause dissatisfaction among them and affect your sales adversely.

Overcome Risks and Challenges
ETD helps in lowering or averting the risks and challenges involved in transporting the goods. As the information about the departure time is communicated across channels, they can assess the risk that the shipment may face during that period. Identifying the potential risks at the right time can help overcome them.

The Importance of ETD in Logistics
The importance of determining the estimated time of departure in logistics malaysia phone number list cannot be undermined. Here is why it is of great significance:

Smooth and Systematic Operations
ETD is important to ensure that the operations run smoothly in the logistics firms. When your team has a clear idea about the departure time, it can plan the other tasks accordingly to ensure timely departure and delivery. Several tasks need to be finished before the shipment is ready. This includes completing the necessary documentation, packing the parcels, and loading them properly. A timeline is assigned to each of these tasks after the team is communicated about the ETD of a shipment. With a clearly defined timeframe for each activity, the staff members work efficiently, completing all the tasks timely.

Transparency in Supply Chain
Sharing the estimated departure time increases transparency in the supply chain. This is because ETD is communicated to all those who are a part of the supply chain process. So, they can plan their respective supply chain activity accordingly and accomplish their tasks timely, giving way to seamless shipping and delivery.