It has the peculiarity of putting the three main commercial aspects in the foreground (negotiation, contacts and actions) pushing to concentrate on them and to leave the other tasks that gravitate around them to a later moment.
It is specifically geared towards the team that chinese overseas british data manages sales
It has the "activities" function where you can list commitments, work tasks, calls and much more. All synchronized with Google Calendar
It is designed to provide a clear view at all times of the situation in which leads and customers navigate
each customer has their own personal data sheet which can be recalled at any time during the creation of the sales offer
with the Gold version we have the tracking functionality during the sending of emails. With this function we can know if the customer has opened our email with the estimate, how many times he has opened it (valuable information to understand the customer's interest in that estimate) and if links inside it have been clicked.
In the sales proposals we can also include text notes and audio notes and in addition to these, the emails that have that specific customer as the recipient will also be included within them
Pipedrive also has a "Reports" area where it lists how many quotes we have sent in a set period of time, how many were successful, how many were unsuccessful and based on this data the CRM calculates a success rate. This data is also used to calculate a success forecast and in how much time.
It has an internal mail client configurable via IMAP protocol
In short, it is a CRM that can make a difference in your daily operations and lightens a lot of processes. Highly recommended.
I wrote a whole article about PipeDrive, you can find it here . I listed what I think are the most important features. It's worth considering.