Telephone sales are a special way of communication, in which the working tools are the manager's words and intonations. Such sales have some difficulties, so it is important to follow certain rules in the conversation:
The client's greeting needs more attention. The employee must greet the client, introduce himself, and explain the purpose of his call. All this should take about two short sentences.
It is necessary to find out whether it is convenient for the person to talk at the moment. If the buyer comes to the store himself, he is already a priori ready to communicate with the consultant and to choose the product, while a phone call may occur at an inconvenient time. Therefore, the manager can offer the person a choice, to talk now or, for example, in 30 minutes in a more comfortable situation.
The conversation should norway email list consist of short phrases. The client may be distracted, and during a telephone conversation the manager will not immediately understand this. Therefore, it is better to build a conversation so that not only the seller, but also the client speaks. To do this, you need to ask questions and give the interlocutor the opportunity to talk about their tasks. Only after this should you clearly and briefly describe your offer.
Algorithms for communication with clients
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It is necessary to explain what you want. If the manager works on cold contacts, then the importance of a competent and friendly introduction will be even higher, otherwise the buyer will simply interrupt the conversation. You need to immediately say where you got the client's number and what you are offering.
You should speak in a lively language. A dry robotic voice is better used for important messages, but even in this case, it is better to send a text message instead of a call. If the manager calls a person, he should be friendly.
It is necessary to respect the client. Even when working with warm calls and the interlocutor is ready to communicate, you must constantly show respect to him. The seller must know what and when to say to him, quickly get to the point, confidently answer questions.
Use different communication channels. A phone call is just one of many sales methods, and it may happen that another communication channel will be more effective. Once you know the customer’s needs, you should offer them a choice between receiving a product offer by email or listening to a presentation over the phone. This will show the person that you value their time and care about their comfort. This can positively influence their decision to buy the product.