Recording telephone conversations – this is how it works and what you should keep in mind

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o record a phone call, you need a landline phone, a mobile device ( smartphone or tablet) or a computer with a headset connection. With Android devices, it is important to know that recording a phone call is only possible with an app. Apps for recording a call only record your own spoken words and sounds, not those of the person you are talking to. There is a simple trick to recording the voice of the person you are talking to. Explained here using the Call Recorder app:

Before making a call, activate the app to record the following conversation. At the beginning of the call, set the smartphone's loudspeaker. This allows the app to record all the noises in your immediate surroundings, including the words and sounds that come through the smartphone's loudspeaker. Experience has shown that the quality of the recording is sufficient.

Other devices for recording a telephone conversation, some of which are not available in Europe but only in the USA:
1. Induction coil microphone - the microphone is attached to the telephone handset with suction cups and records the entire conversation. This is suitable for recording conversations with a landline telephone.
2. Recording device - it is a good idea to have the telephone conversation over the loudspeaker in order to record what the other person says.
3. Dictaphone - to record, it is necessary to switch on the loudspeaker of the smartphone or landline telephone. The recording is usually of poor quality.



How to record a phone call on iPhone?
Download the app "TapeACall" from the store and install the app on your iPhone. The recording works for incoming and outgoing calls. To do this, select the desired destination number and then open the app. To record, press the red button and the call will be recorded. If you receive a call, you must first accept it, then open the app and press the red button to start the recording.



When is there an obligation to keep records?
Service providers who conduct a consultation with mexico gambling data a customer over the phone are obliged to document each conversation. The easiest way to do this is to record the conversation. The service provider must inform the customer before the conversation that the consultation is being recorded. This is to protect the consumer. By recording the conversation over the phone, it is possible to determine in a legal dispute whether the customer was fully informed about his or her rights and obligations.

Service providers such as banks, credit institutions and others in the financial sector must store the recordings for between five and ten years. This applies to both telephone calls and video calls .

Conversations on the telephone are recorded with a MiFID recorder. The recorder makes it possible to “record telephone conversations using the app ”. To do this, the app must be downloaded from the store and then opened on the smartphone or tablet. Select the number of the person you are calling from the phone book or enter it using the number field. The app will now ask you to select the recording type. The conversation is then recorded and saved directly via the app. You can store the data in a cloud at any time .