Performance review from the insurer's perspective

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After two weeks, instead of money, the insurance company sends more documents that must be filled out. In this example, a questionnaire about mental illness and a questionnaire about financial circumstances. The applicant has barely laboriously gathered all the information and sent it to the insurance company when he or she receives the next questionnaire - this time about professional activity. There is also a questionnaire for the doctor, and proof of income is also requested. The sick applicant now has to deal with all these questionnaires and see how he or she gets all the information. Some of the questions were already answered in the first questionnaire, but now they are asked again. The previous answers are nowhere to be seen. The applicant feels like a supplicant and is actually only applying for a benefit whose payment is contractually agreed and for which he or she has paid a premium every month for decades.


However, this has never been used and now that the insurance is really venezuela consumer email list needed due to illness, only obstacles are put in his or her way. This is not support for recovery. On the contrary, the applicant's mental state continues to deteriorate. Fears about one's existence are added to this, because how will he pay his rent next month?

Let us now look at the benefits process from the perspective of the benefits clerk. The benefits application arrives and the clerk quickly realises that it is a "mental health case". All alarm bells ring for him or her, as mental illnesses are the most common diagnosis for a benefits case in disability insurance, for example. The illnesses are difficult to prove, the information provided by the doctor is not always clear, and reports seem to take forever. A benefits application that involves a lot of work - that will definitely lower his or her processing rate.