After all, does self-service really bring benefits to customer relationships?
Most companies learned a great deal in 2020: the coronavirus pandemic showed that technology offers solutions that benefit relationships between companies and their customers.
Personalization, relevant features and ease of interaction are, more than ever, key elements to boost your business.
In a scenario where new customer relationship strategies had to be created, the focus on self-service platforms ensured more autonomy, quality and agility in the operations of several companies in Brazil and around the world.
How to maintain a good customer service experience with high demand
Solutions that have been developed for some years, such as azerbaijan whatsapp data chatbots with artificial intelligence and intelligent URAs, bring countless benefits to customer relationships.
Do you already know some of them?
The benefits of self-service for customer relationships
Full availability: self-service technology allows your company to offer hundreds of simultaneous services without waiting in line.
This means that consumers can clarify doubts 24 hours a day and carry out procedures at any time, without having to wait during business hours;
Cost reduction: with self-service, the service area depends on fewer people, thus reducing operator costs.
Furthermore, cloud management systems also have reduced costs, making service management require less investment;
Process automation: self-service reduces the amount of manual work in customer service processes, which is slower and prone to errors and rework, in addition to offering better service scalability;
Consumer autonomy: self-service increases customer satisfaction by ensuring greater autonomy.
There is no longer any need to wait on phone calls or in lines to resolve a request, and in a world where time has become the most precious commodity, this adds a lot of value;
Diversity of service channels: one of the biggest benefits of self-service is its association with an omnichannel strategy, which guarantees personalized, quality service across different channels, such as chatbot, telephone, app, SMS, social media, etc.