However, in the process of digital development of brands

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"Nongchunxiang" has accumulated many customers and good reputation in the market with its top quality and considerate service. Since the establishment of the official LINE account, it has attracted nearly 90,000 friends. It has been found that the friend stickiness and interaction rate on this platform are extremely high, making it a key conversion channel worth exploring for brands. "Nongchunxiang" believes that if it can convert the official website audience into LINE friends and continue to interact, it will further enhance the customer experience and specifically drive revenue growth. , customer service often faces a heavy burden when faced with diverse and complex dialogue channels (such as Facebook, Instagram, LINE, official website, and email). In order to solve this problem, "Nongchunxiang" chose Omnichat's SaaS service to integrate all customer service channels through a single platform, combining functions such as intelligent customer service robots, automatic replies, and keyword assignments to significantly reduce customer service pressure and improve customer service efficiency and overall services. quality.

The marketing promotion function is closer to the needs of the brand and effectively assists in re-order sales.
Although "Nongchunxiang" has not been cooperating with Omnichat for a long time, it has shown great results under the careful operation of the marketing team. Among them, the "official website cambodia email list customer service plug-in promotion" and "LINE intelligent promotion" functions are the most impressive to the team. , the team specifically mentioned:I really like the product recommendation function of the official website’s customer marketing pop-up . This function makes the team very familiar with the official website’s re-order sales; the LINE smart push function is different from the original backend, which can exclude the screening of already purchased customers and cooperate with customers’ labeling. , predicting the products that customers like and then pushing messages to avoid disturbing existing customers too much. It can also effectively attract new customers and achieve meaningful revenue performance while effectively controlling costs.