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Deposit Checks: Use the mobile app's photo deposit feature to deposit checks without visiting a branch or ATM.
Set Up Alerts: Receive notifications for transactions, balance changes, or payments due.
Find Answers to FAQs: that address common questions.
Secure Messaging: Communicate with Chase via secure online messages for non-urgent inquiries.
When the Digital Path Leads to the "Phone Number Chase Bank":

Despite the extensive self-service options, there are clear dataset scenarios where the digital path often leads directly to the "phone number Chase Bank":

Complexity: If an issue is too nuanced or requires extensive explanation, a live conversation is often more efficient than multiple back-and-forth messages.
Urgency: Fraud alerts, lost/stolen cards, or immediate payment issues often necessitate a direct phone call for rapid resolution.
Emotional Support: When customers are distressed (e.g., after an unauthorized transaction), a human voice offers empathy and reassurance that digital channels cannot replicate.
Failed Self-Service: If a customer attempts to resolve an issue via the app or website but encounters an error or cannot find the information they need, the phone becomes the next logical step.
Specific Authorizations/Disputes: Some actions, like certain dispute filings or high-value transfers, may require verbal confirmation or specialized handling that is best done over the phone.
Seamless Integration:

Chase's goal is to make the transition between digital and phone seamless. This means:

Prominently Displayed Phone Numbers: The "phone number Chase Bank" is easily accessible within the app and on the website, often within "Contact Us" or "Help" sections.
Contextual Handoffs: In ideal scenarios, if you begin an inquiry digitally and then call, the agent may have visibility into your recent online activity, reducing the need to repeat information.