How 100systems increased sales by 30% and saved 29 hours per month using NetHunt CRM

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In this case study, we will tell you how implementing NetHunt CRM helped 100systems not only increase efficiency, but also better control sales processes, increase lead generation, conveniently manage a customer base, and communicate with them in Google Workspace and Gmail.

Content

Who are 100systems?
What prompted 100systems to start looking for a CRM system and why did the company choose NetNunt CRM?
What functionality of NetHunt CRM 100systems uses most often?
What reports does 100systems use?
What results did 100systems achieve with NetHunt CRM?
Who are 100systems?
100systems is a concern of five companies specializing in the design, construction, and production of their own products, in particular, insulation materials for buildings.

“The period from April to October is the season for 100systems. It is at this time that we notice the highest demand for the company's services and products in both directions - B2C and B2B. In order to effectively process a large volume of orders, we have to attract additional specialists. In general, the office team consists of 20 people. This is our main staff, if we do not take into account temporarily hired workers.

With the onset of frost, external work is suspended. Therefore, managers who participated in seasonal projects temporarily leave the team and there are fewer of us - 14.

We devote time to an equally important task - selling materials. After all, our goal is not only to meet customer expectations, but also to exceed them. To offer customers energy-efficient solutions for building and insulating homes.”

Marina Sobol, Head of Sales

Over 14 years of operation on the market, 100systems has established itself as a successful business and manufacturer. But the company does not stop there. It maintains a stable position not only in the Kyiv region, but also expands its presence throughout Ukraine.

What prompted 100systems to start looking for a CRM system and why did the company choose NetNunt CRM?
The company was looking for an automated CRM solution to track the channels from which leads come, as well as to control sales processes, reporting, customer base, and continuous communication with them in Google Workspace and Gmail.

"100systems, like most businesses, armenia phone number list used Bitrix24. With the beginning of the full-scale invasion, we abandoned the Russian software. And so began our journey in search of a worthy alternative that would meet our needs."

Marina Sobol, Head of Sales

The company tried many services: Zoho CRM, KeepinCRM, but NetNunt CRM impressed the experts the most, and here's why:

Individual and personalized approach to each client
"Andriy Petryk, CEO of NetHunt CRM, joined the 100systems CEO for a meeting and enthusiastically talked about the benefits of the software. We were impressed by the flexibility of NetHunt CRM and, of course, the integration with Google Workspace and Gmail. For our company, this was a real find, since we communicate with clients directly via email."

Marina Sobol, Head of Sales

Software flexibility that allows you to take into account all the features of business workflows, requirements and requests
Ability to track deals through the sales funnel
Exceptional functionality that includes distributing deals between managers, moving leads down the sales funnel, simplified reporting and analytics, etc.
Integration with Google Workspace and Gmail
“We didn’t have high demands on the CRM system. But we had a list of criteria that were important to us as a team.”

Marina Sobol, Head of Sales

Among such criteria, 100systems noted:

Intuitive and concise interface
Affordable price
Availability of automatic mailings and reminders
Ability to customize folders and fields, select tags
"To be honest, we hesitated until the last moment with the choice of a CRM system. We had doubts that we would be able to pass the free trial period and implement the new software. However, the customer support service impressed us with its dedication to the cause and interest in ensuring that we, as potential consumers of the product, were satisfied. They not only listened attentively to each of our requests, but also heard and helped with the resolution of those cases that were extremely important to us."

Marina Sobol, Head of Sales

100systems became active users of NetHunt CRM in August 2022, and within three months they had fully customized the system to their needs. Such a rapid adaptation process testifies to the flexibility and intuitive interface of NetHunt CRM.

List of teams using NetHunt CRM at 100systems
"We decided to gradually implement NetHunt CRM into the workflows of individual departments. All this is to ensure that specialists have enough time to familiarize themselves with the new software."

Marina Sobol, Head of Sales