Should you ask this question as a multiple choice or open ended question?
Be open-ended. This way, you can find out who your customers think you're competing against, which can give you more insight into where your product falls short.
One way to determine customer satisfaction is to see if your customers would recommend your company to others.
Customers trust other customers, and if they don’t like your israel mobile database product or service, they won’t advocate for it. That’s because if they recommend a bad product or company, they risk damaging personal or professional relationships in their own lives. If customers are hesitant to recommend your company, you may want to evaluate how your marketing, sales, and customer service efforts are affecting your customers’ experience.
A great addition to this question is to ask who they would recommend your product or service to. Not only does this give you insight into potential lead generation opportunities, but it also helps you gauge how invested your customers are in your company.
For example, if a customer says they would recommend your product to their boss or a potential lead of their own, then you know your product is of high value to that customer. If they only recommend it to peers or acquaintances, then there may be an opportunity to enhance the customer experience for those users.
Should you ask this question as a multiple choice or open ended question?
Both. For the testimonial section, you can create multiple choices with simple answers like "yes" or "no." After that, include the option to elaborate using text boxes.